Contact Us
Quick answer: how can I contact Tuuli?
Contact Tuuli if you need help choosing a product, checking an order, asking about personalisation, discussing wholesale or understanding care instructions before purchase.
Use the contact form on this page, or include the product name, order number, country and question details when you write to us.
Before you contact us
- For use and care questions, start with the instructions page.
- For delivery questions, read the shipping policy.
- For returns and withdrawal questions, read the refund policy.
- For common product questions, visit the FAQ page.
- For wholesale or partnership enquiries, visit Wholesale & B2B.
What can the Tuuli team help with?
Product questions
Ask about product use, dimensions, materials, care, suitable product categories or how to compare similar Tuuli products.
Order support
Include your order number, delivery country and a short description of the issue so the support team can understand the request faster.
Personalisation
For engraved products, include the exact text, names, logo or image question. Check spelling carefully before ordering.
Wholesale and B2B
For business enquiries, include product category, estimated quantity, destination market and any personalisation needs.
What should I include in my message?
- Product name or link
- Order number, if you already ordered
- Country or delivery market
- Personalisation text, logo or image question, if relevant
- Clear description of the question or issue
Can Tuuli provide medical advice?
No. Tuuli can explain product features, care instructions and general intended use, but cannot provide medical advice. If your question involves pain, injury, pregnancy, surgery recovery, circulation concerns, skin disease or another health condition, ask a qualified professional.
Useful links
Contact FAQ
How can I contact Tuuli customer support?
Use the contact form on this page and include the product name, order number if relevant, country and a clear description of your question.
Can I ask which product is right for me?
Yes. Tell us the intended use, recipient, product category and any personalisation needs so we can point you to the most relevant Tuuli product pages.
Where should B2B customers start?
Start with the Wholesale & B2B page and include estimated quantity, destination market and product category in your message.
Where can I ask about delivery or returns?
For delivery, read the shipping policy. For returns and withdrawal, read the refund policy. Contact us if your order-specific question is not answered there.
Send us a message
Use the form below and our team will reply as soon as possible.
Free tracked shipping to Canada.
Most unused products can be returned within 30 days. Personalised items have exceptions. Made in Europe and shipped from Europe.