Quick answer
This FAQ helps shoppers choose the right Tuuli product, understand care basics, check delivery and returns, and contact Tuuli before or after ordering.
For the most accurate details, always check the live product page, the current policy page and checkout information before making a purchase decision.
Product choice
Where should I start if I am new to Tuuli?
Start with the main category that matches your need: wooden massagers, Household & Kitchen, personalised wooden gifts, wooden pet products or home accessories.
How do I compare Tuuli products?
Compare the intended use, dimensions, material, what is included, care instructions and personalisation availability. For popular options, start with Tuuli best sellers.
Are Tuuli wooden products made in Europe?
Yes. Tuuli presents its wooden products as made in Europe. Check the product page for material, dimensions and product-specific details before ordering.
Wooden massagers and wellness tools
What should I expect from Tuuli wooden massagers?
Use Tuuli wooden massagers as manual wellness tools for general self-care routines with light to moderate pressure. They are not medical devices and should not be used to diagnose, treat, cure or prevent any condition.
Where can I find safe-use instructions?
Read the Tuuli instructions page and the product page before first use. If you have a medical condition, injury, pregnancy-related question, pain, skin disease, circulation concern or surgery recovery question, ask a qualified professional before using massage tools.
Can Tuuli advise me about medical use?
No. Tuuli can explain product features, care instructions and general intended use, but cannot provide medical advice.
Care and cleaning
How do I care for wooden kitchen products?
Hand-wash wooden kitchen products, dry them fully and avoid soaking. For detailed guides, read how to clean wooden spoons and utensils and how to clean a wooden cutting board.
How do I care for wooden massagers?
Keep wooden massagers dry after cleaning and follow the care notes on the product page. Do not soak wooden products or expose them to prolonged moisture or rapid temperature changes.
How do I care for household brushes?
Use each brush only for its intended purpose. A clothing brush is for dry wardrobe care, while a bathroom cleaning brush is for suitable shower, tub and tile surfaces. Always read the product page first.
Personalisation
Can Tuuli personalise wooden products?
Some Tuuli products can be personalised with engraved text, names, logos, motifs or images where this is shown on the live product page.
What should I check before ordering an engraved product?
Check spelling, text length, placement, dates, names and image quality before checkout. For more guidance, read the wood engraving fonts and placement guide.
Where do I send a logo or custom image?
If the product page or order process asks for a custom JPG file, send it to info@tuuli-shop.com after ordering and include your order reference.
Delivery and returns
Where can I check shipping information?
Read the shipping policy and check the live checkout for current country-specific delivery information.
What is Tuuli's return policy?
Tuuli has a 30-day store return policy and EU withdrawal rights where applicable. Read the refund policy before ordering, especially for personalised or custom-made items.
Are personalised products returnable?
Personalised, engraved or custom-made products may have return exceptions. Check the refund policy and product page before ordering.
Contact and B2B
How do I contact Tuuli?
Use the contact page for product questions, order support, personalisation questions or business enquiries.
Does Tuuli offer wholesale or B2B cooperation?
Yes. Businesses can start from the Wholesale & B2B page and include the product category, estimated quantity, destination market and any personalisation needs.
Free tracked shipping to Australia.
Most unused products can be returned within 30 days. Personalised items have exceptions. Made in Europe and shipped from Europe.